Return

On our webstore, we take customer satisfaction very seriously. Please be assured that we take extra care to ensure that all our customers receive their items on time, and we will do our best to ensure that your order reaches your address promptly. Please understand that while we take every effort to minimize delays, sometimes factors beyond our control (i.e., peak seasons, delivery strikes) may affect delivery times.

And We are sorry that we do not accept returns or exchanges without reason. Due to the particularity of international orders, we maintain a no-return attitude for products without problems. If there are any problems with the products, please feel free to contact us.

All our customers are protected by our buyer protection and refund policy (“Refund Policy“) when you make a purchase through us. If you do not receive your item by the stipulated timeframe in our Refund Policy, we will make a full refund for your purchase.

In making a purchase through our store, you agree to the refund policy as set out below.

Our full Terms & Conditions are available here.
We process refunds in accordance to our refund policy as stated below:

REFUNDS FOR NON-DELIVERY OF ITEMS

1.1 For items shipped using shipping methods promising delivery within less than 20 days, we will issue you a full refund if:

(a) You have not received your item 45 days after the order date*;

(b) Tracking information indicates non-delivery to the designated address;

(c) The customer is not responsible for the logistical exceptions.

1.2 For items shipped using shipping methods promising delivery in excess of 20 days, we will issue you a full refund if:

(a) You have not received your item 90 days after the order date; and

(b) Tracking information indicates non-delivery to the designated address; and

(c) The customer is not responsible for the logistical exceptions.

1.3 We will process refunds within 3-4 days after evaluating your request. Please note that it may take between 5 – 10 days for the refund to appear on your card statement.

1.4 Except as determined under Clause 1.1 to 1.4 of this Refund Policy, if the shipped items are confirmed to be lost in transit following an investigation by the shipping carrier, we will issue you a full refund.

1.5 Customer is responsible for entering the correct address at checkout. In the event that the customer is deemed responsible for the delivery failure, we shall extend a courtesy of a reshipment or issue a refund for the total order value, exclusive of the $8.95 shipping fee.

1.6 If our company or the shipping company is deemed responsible for the delivery failure, we shall offer one free re-shipment without any additional charge. A full refund will be granted in the following circumstances:

(a) Tracking information indicates that a delivery failure has occurred; and

(b) The customer is not responsible for the delivery failure(s).

REFUNDS OF ITEMS SIGNIFICANTLY NOT AS DESCRIBED

1.7 In very rare instances where your item arrives badly damaged or significantly not as described, our customer support team will request further information before being able to initiate a refund. This includes photos, pictures, screenshots, product descriptions and other material that we can use to verify that the item has arrived damaged or is significantly not as described.